It is anticipated that the first phase of the rollout will migrate individual numbers to Teams, while a second phase will transition departmental phones, faxes, conference rooms, and call centers. The transition is expected to begin in January of 2022, followed by a phased rollout over the course of several months.
The project team is committed to effective communication and will update campus regularly through NIU Announcements, presentations, direct communications, and the NIU Teams Voice website. The move to Teams Voice is a large project in the early planning phase. In addition to adding modern calling features, this change allows NIU to reduce telecommunications costs by removing a legacy phone system that is expensive to maintain, difficult to repair, and obsolete. The switch will also permit NIU employees to use existing 753 or 752 numbers to simplify the transition and minimize disruption. The transition to Teams Voice will offer modern calling enhancements, such as voicemail to email, call history, call blocking, call transferring, call forwarding, and much more.
Over the course of a phased rollout, the traditional phone system and equipment will be replaced with Microsoft Teams Voice, which uses the existing Teams platform to make and receive external calls on a computer or mobile device. Microsoft Teams Voice replacing NIU's phone system in 2022Īfter 35 years of service, NIU's phone system is retiring in 2022.
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